Frequently Asked Questions
Wooden Things.biz is committed to being a customer-friendly company. With this in mind, we've made it easier than ever for you to get answers to your questions.
If you can't find your answer in our Help page, you may choose to e-mail or phone us. We hope to be able to help you!
Contact details can be found below and on our 'Contact Us' page.
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What can we do to make you feel comfortable with buying online?
This is the most common concern that we hear from our customers when visiting our website. We understand your concerns —
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Money back guarantee. If you are not completely satisfied with your purchase, you can return or exchange your item(s)! If you are not satisfied with any products we send you, please send it back! We want you to be happy.
See our very simple Return Policy.
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First-Class Delivery service. We make sure you get your order safely. We have an excellent low returns rate. We think our figures speak for themselves. Review our TESTIMONIAL PAGE to see the honest opinions of other customers about our company, our service, and our wooden gifts. When something unforeseen does go wrong, we are always on our customers side, and aim to get the problem sorted quickly and efficiently.
More about Delivery here.
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How much is Delivery?
We want calculating delivery to be easy and straightforward. Delivery anywhere in the UK or Ireland is a flat rate of £6.50 per order. This charge will be automatically added to your shopping cart.
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How long would it take for me to receive my order?
Standard Delivery to UK and Ireland is between 2-4 days on in-stock items! If your order is not in stock or if the order is a special commission, we will e-mail you with an estimated delivery date.
You can keep in touch with our updated Gallery which will have details on how all of our ordered projects are going.
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What are our returns Policy?
We have a 28 day returns policy. We will replace or refund any faulty or damaged products that we deliver to you. Either
Call: 07971 324800,
E-mail andy@woodenthings.biz
Write to: Wooden Things Customer Services. 12 Bridge Street, Nuneaton. Warwickshire. CV11 4DX.
You will need to return the product to our shop in Nuneaton town centre.